Shipping policy

Delivery policy

With the goal of bringing convenience and speed to customers when purchasing products, GolfBy applies the following shipping policy:

I. DELIVERY SCOPE REGULATIONS

www.golfby.com.vn delivers to customers nationwide, except for the following areas:

Conscious

District

Danang

Hoang Sa District

Hai Phong

Bach Long Vi Island

Khanh Hoa

Truong Sa District

Kien Giang

Bac Ai District

Ninh Thuan

Con Co District

(*) In cases of epidemics or in cases of force majeure at the time of occurrence according to the regulations of the state management agency in the delivery area, which may change according to the regulations of the state management agency arising in this area, www.golfby.com.vn has the right to refuse delivery.

(*) Orders will be delivered to the customer's home, except in cases such as: restricted office areas, apartment/high-rise areas (only delivery at the foot of the building) or inside restricted areas (military areas, borders, etc.).

II. REGULATIONS ON CHECKING GOODS UPON DELIVERY

In order to meet the needs and protect the maximum interests of customers when using the service, we implement a policy to support the viewing and checking of goods upon delivery. Customers must conduct a preliminary inspection upon receipt and sign the joint inspection report (if any). When receiving goods from the delivery staff, customers can open the sealed container of the goods. www.golfby.com.vn to check the goods (quantity, color, condition, type, size...).

Note : the inspection will not include product testing and in-depth inspection of product details.

If the delivery staff does not perform the joint inspection, the customer can refuse to receive the product at that time.

Customers are REQUIRED to pay shipping costs if they refuse to receive the goods after inspection for "Express" delivery.

Customers should make the most of the above benefits before receiving the goods to receive the best support in all situations if a return request arises.

III. DELIVERY TIME REGULATIONS

Delivery service time:

Delivery service during business hours from Monday to Saturday (except Sundays and holidays).

Area

Standard Delivery

Intra-provincial

7-15 business days

Local

7-15 business days

Inter-regional (between 3 cities Ho Chi Minh City, Hanoi and Da Nang)

7-15 business days

Inter-regional (from 3 big cities HCM, Hanoi, Da Nang to other cities in other regions)

10-20 working days

(**) Details of inner city and suburban division: depending on each shipping service provider, there will be different ways of dividing inner city and suburban division.

In Hanoi:

  • Inner city area: Ba Dinh, Bac Tu Liem, Cau Giay, Dong Da, Ha Dong, Hai Ba Trung, Hoan Kiem, Hoang Mai, Long Bien, Nam Tu Liem, Tay Ho, Thanh Xuan districts.
  • Suburban areas: Ba Vi, Chuong My, Dan Phuong, Dong Anh, Gia Lam, Hoai Duc, Me Linh, My Duc, Phu Xuyen, Phuc Tho, Quoc Oai, Soc Son, Thach That, Thanh Oai, Thanh Tri, Thuong Tin, Ung Hoa districts.

    In Ho Chi Minh City:

    • Inner city area: District 1, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12 Tan Binh, Binh Tan, Tan Phu, Phu Nhuan, Binh Thanh, Go Vap, Thu Duc City (old District 2).
    • Suburban areas: Nha Be District, Cu Chi District, Hoc Mon District, Binh Chanh District.
    • Remote areas in the South: Can Gio District.

    In other provinces and cities: depending on the scope of regulations of the delivery unit.

    IV. DELIVERY FEE REGULATIONS

    1. For Hanoi and Ho Chi Minh areas

    • Free shipping for orders of value from 3,000,000 VND or more .
    • For orders with value For orders under 3,000,000 VND , GolfBy will notify shipping costs after working with the shipping unit.
    • Delivery time: From 7 to 15 days from order date, excluding holidays and weekends

    2. For other areas

    • Free shipping for orders of value from 3,000,000 VND or more and have compact size
    • For other orders, shipping costs will be applied based on the shipping unit's price list.
    • Delivery time: Oscillation from 10 to 20 days from the time of order, depending on geographic location and product quantity.
    • Before delivery, GolfBy will Contact to confirm and notify shipping costs for customers to understand.

    Note: This policy is to ensure efficient and transparent delivery service, bringing the best shopping experience to customers, excluding holidays and weekends.

    Thank you for your trust and support of GolfBy!